Page 1 - Customer Journey Worksheet Set

Customer Journey

Worksheet Set

Print this set of worksheets and brainstorm on your
customer experience with these discussion points.

Cross-channel marketing, 1-to-1 content, and personalized engagement with your
customers are the new norm. You’re committed to taking your customers on a
meaningful journey with your brand, but with so many potential paths to take, it’s
easy to feel like you’re lost in the woods. How can you get started?

Use this workbook to establish your current business challenges, identify pain
points, and recognize the moments that matter most to your customer and your
organization. Start thinking about new ways to look at your customers’ journeys with
your brand, and get a new bird’s-eye perspective on how to set them up
for success.

Get the conversation started with four elements that are
AUDIENCE
key to shaping your brand experience: your audience, data,
DATA content, and channels.

CONTENT Get started now.

CHANNEL