Page 9 - Customer Journey Worksheet Set

CHANNEL

(continued)

CREATE A JOURNEY

Meet with your team and think through your customer experience together. What are the
moments that matter in your interactions? When can you make the biggest impact?

WRITE & SKETCH

Write or sketch out one small leg of your ideal customer journey for your brand. (Don’t
worry about mapping out an entire lifecycle just yet.) Consider the best channels for your
content, and think of ways customer action might steer the experience.

WRITE

SKETCH