Page 8 - Customer Journey Worksheet Set
P. 8
CHANNEL
Your customers expect you to meet them where they are by reaching out on the
platforms they use every day — whether on email, mobile, social, or the web. On your
own or with your team, answer the following questions and discuss.
ALLOW 10 MINUTES FOR THIS EXERCISE.
QUESTION 1
What channels are you using — and which perform best?
QUESTION 2
In which channels is engagement a challenge?
QUESTION 3
What channels would you like to use, but need help getting started?
