Page 3 - Unlock Revenue and Retain Customers with Precision Marketing
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The economics of brand loyalty




                   Unlock revenue through performance marketing and brand alignment




                   It’s well known that brand loyalty and corporate profits go hand in   “If a customer continues to get irrelevant emails, they’re likely to
                   hand. In fact, early studies on the topic suggested that increasing   tune them out. If a competitor’s messaging is better-tailored, more
                   customer retention rates by just 5% would increase profits by a   customized and therefore more relevant, you’re going to lose that
                   minimum of 25%.  While clearly this will vary from company to    customer.” That’s where Wunderkind's precision marketing takes
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                   company, marketers everywhere have recognized the importance of   over, he added. “We’re a new performance-marketing engine
                   maximizing the lifetime value of their existing customers. However,   appearing as a top three revenue channel in Google
                   the old techniques of batch and blast e-mail marketing campaigns   Analytics against Facebook and Google Ads. We are
    DRIVING REVENUE DURING A RECESSION   |   3
                   are not always a good idea when it comes to retaining customers and   the ultimate resource for guaranteed revenue
                   building loyalty, Osborne explained. “There will always be a need for   during an economic downturn.”
                   some level of batch and blast. But marketers also know scaling triggers
                   to replace batch and blast where possible is a win. What we are doing
                   is extending triggered email and text at scale. There will always be
                   a need for some level of batch and blast. But marketers also know
                   scaling triggers to replace batch and blast where possible is a win.”
                                                                                                                           “There’s always
                                                                                                                         the challenge for

                                                                                                         marketers to get the highest
                                                                                                   return on whatever investments
                                                                                              they make; those challenges haven’t

                                                                                                       gone away, they’ve just gotten
                                                                                                                     more complicated.”



                                                                                                                              MICHAEL OSBORNE
                                                                                                                             President, Wunderkind
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