Page 25 - Google Business Profile 101

Google Business Profile Dashboard 25

Reviews

This section of your dashboard lists the reviews customers have left Thanks, Megan! We’re so glad

for your business. It’s important to read thoroughly—and respond you enjoyed your experience
to!—both positive and negative reviews (best practice is within 2 with us. Look forward to
hours). For positive reviews, thank the reviewer and invite them to seeing you again soon!
return in a way that is engaging and enthusiastic.

For negative reviews, follow up quickly in a manner that is friendly Hi Kevin, we’re so sorry to
and approachable, committing to rectify a wrong and inviting the hear you had a negative
reviewer to move the conversation to a private channel. Apologize experience. Our customer

for the poor experience and, if necessary, welcome them back for service manager will contact
another visit with a discount or special oer. you shortly to reschedule
your appointment with a
Google takes the word of user-generated reviews very seriously, so complimentary package.
it‘s rare that they will remove a review simply because of a negative

if you feel it is fake or inaccurate.