Page 38 - Decoding Decisions ~ Making sense of the messy middle
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38    CHAPTER 3      INVESTIGATING THE MESSY MIDDLE









                          OK Google, I want the best trip, but I want it cheap too


                          The story of “cheap” is largely a story about travel and tourism, even in 2020

                          when these categories were severely disrupted by the coronavirus pandemic.
                          Of the top 10 UK search queries since 2011 including or related to “cheap”,
                          seven were definitively from the travel and tourism category (figure 11).




               Figure 11

                                        cheap

                                   Top 10 searches related to the term ‘cheap’

                                   cheap flights, flights, cheap holidays, cheap hotels, cheap

                                   tickets, cheap holiday, cheap insurance, cheap flight, cheap
                                   train tickets, cheap cars





                          Looking at “best” and “cheap” travel searches side by side, they mirror the
                          same pattern visible at the aggregate level (figure 12).





               Figure 12

                   cheap             best
                  Search term       Search term

                 100


                 75
                SEARCH INTEREST  50





                 25


                  0
                     2011     2012     2013      2014     2015     2016     2017     2018     2019     2020
               Travel category searches in the UK more often contain “cheap” than “best” but these trends have been converging.






                                           Data source: Google Trends, United Kingdom, 1st January 2011 - 1st January 2020, All categories, Web Search
                                           Data source: Google Trends, United Kingdom, 1st January 2011–1st January 2020, Travel Category, Web Search
   33   34   35   36   37   38   39   40   41   42   43